DELIVERY INFORMATION

When will your order be delivered?

We send all Products to UK customers via a recorded delivery service. We aim to dispatch all orders as soon as possible and in any event (to allow for processing and fraud checks) within 3 working days to the UK and 15 working days to the rest of Europe and the Rest of World.

Shirt printing may take an additional 5 working days.

It is our policy to dispatch items ordered in the shortest possible time, and for orders being delivered to the mainland UK we do aim to deliver within 1-3 working days following dispatch, but we cannot be held responsible for any delays in transit, so please allow sufficient time thereafter for delivery. Under exceptional circumstances please allow up to 28 days from the date of the dispatch confirmation for orders to arrive. Refunds or Replacements for missing items will not be placed until this allotted time has expired.

Although we will advise and help with sizes where we can, responsibility cannot be taken by the online shop if the items are not suitable in size when ordered through the Online Store. Please see the Returns section for more information on returns.

Weekend Delivery

All orders placed after 2pm on Fridays will be processed but not despatched until Monday 5pm and will be received the following working day by 1PM.

Pre-Orders

Pre-orders will be dispatched on a date specified by the item product description. Next Day delivery will not apply on items marked for pre-order.

Online Exclusive Items

Items marked as online exclusive may not be available in-store. These products are shipped from an external supplier. Orders placed for other items may be sent separately to this item. Please allow additional delivery time for purchases of this item. Next day delivery may not apply.

DPD Next Day Delivery

DPD Expresspak - £5.95

Dispatched by DPD Next Day. Orders must be placed by 2pm on a weekday and will be received the following working day by 1pm.

It is the customer's responsibility to make themselves available for delivery. If an order is unable to be delivered, it will be made available for collection at your local DPD collection point. After this, your parcel will be returned back to us whereby we will contact you to arrange re-delivery or a refund if you no longer wish to receive the parcel. If parcels have to be re-sent an additional postage fee may be incurred.

If the order is placed the day before or on a bank holiday, the order will be dispatched on the next available working day to be received the following day.

Click & Collect

When you have completed your order you will receive two emails from us.

One to confirm your order has been placed and a further email to confirm your order is ready to be collected from your chosen location at either The Hornets Shop at Vicarage Road Stadium or the Watford FC Shop at the Watford Atria Shopping Centre.

When you collect your order we require a copy of your order confirmation or ready for collection email.

Orders placed before 9AM will be available to collect from 12PM the following working day.

Please view our store opening times for times you will be able to collect your order.

International Delivery

DPD Delivery Charges
Ireland - From £13.95
Europe - From £5.95
Rest of World - From £7.95

 These charges are variable and are liable to increase dependent on size and weight of the order. Please see the table below for further information on select countries.

International Delivery Services

We provide several delivery services varying on each country. Please see the information below for details on each delivery service.

DPD Direct Lite

Our most budget-friendly option for shipping packages internationally.

This service carried out by the local postal operator, ensuring both reliability and excellent value for money, DPD Direct Lite provides a simple solution, available worldwide, and with tracking for most destinations.

It covers destinations across the world and it's suitable for packages weighing up to 2KG.

In all of the above countries we work in partnership with the local home delivery specialist, providing the best last-mile delivery experience available.

• Simple Pricing
• Local Delivery Expertise
• Tracking Notifications

DPD Air Classic

Air Classic is the perfect service if you don’t want to compromise the quality or speed of the delivery experience but want more control of your parcel.

• Local knowledge, global experience
• Flexible duty payment options available
• Comprehensive tracking of shipments online
• Reliable delivery of parcels up to 5kg worldwide
• Leading-edge technology links the global networks

DPD Air Express

DPD’s door to door global express courier service offers you unrivalled access with the fastest connectivity to over 200 countries. With speed and real time tracking, delivery notifications and paperless customs information transmission.

• Local knowledge, global experience
• Goods in Transit liability cover and later collections available in a number of areas for added peace of mind
• Comprehensive tracking of shipments online
• Fast, reliable delivery of parcels up to 5kg worldwide
• Leading-edge technology links the global networks

DPD Road Classic

DPD will inform you the exact hour they’re coming, in your local language, giving you the ultimate choice and convenience. You can use the flexible in-flight options to change the delivery day, reroute the parcel to a local Pickup shop or arrange for it to be left in a safe place.

Live Tracking offers a 15-30 minute countdown to deliveries and allows you to follow the driver on a live map.

• Predict notifications

• European Pickup network

• Service splits continental Europe into straightforward delivery zones for ease of use

• Direct links overnight to DPD's international hubs

• Individual parcel tracking and proof of delivery

• Swift, safe and reliable service with a proven track record

• Independently monitored high security, closed transit system ensures a secure service

• Dedicated multilingual international customer services

• Easy to use system with the same straightforward process used in the UK, applicable to Europe

International Customs and Duty Charges

All sales of goods abroad are now treated as exports. Orders placed outside the UK may incur customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to, the value of the item and whether it is a gift or commercial goods. These payments are payable by the customer and no charge will be made to Watford FC.
Commercial goods sent to the EU with a value between €10* and €150 may be subject to import VAT and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.
*The VAT threshold may vary depending on the country. You can find out more here