By selecting a currency you will see the equivalent prices in your preferred currency at the side of the sterling prices. You will be charged in sterling when you place an order..
We send all Products to UK customers via a recorded delivery service. We aim to despatch all orders as soon as possible and in any event (to allow for processing and fraud checks) within 5 working days to the UK and 15 working days to the rest of Europe and the Rest of World.
Shirt printing may take an extra 5 working days.
It is our policy to despatch items ordered in the shortest possible time, and for orders being delivered to the mainland UK we do aim to deliver within 3-5 working days following despatch, but we cannot be held responsible for any delays in transit, so please allow sufficient time thereafter for delivery.
Under exceptional circumstances please allow up to 28 days from the date of the Despatch Confirmation for orders to arrive. Refunds or Replacements for missing items will not be placed until this allotted time has expired.
Please note that different timescales may apply to pre-ordered Products; for example, pre-ordered replica kit. These terms are subject to such adjusted timescales as may be notified to you when ordering affected Products on our site.
Although we will advise and help with sizes where we can, responsibility cannot be taken by the online shop if the items are not suitable in size when ordered through the Online Store. Please see the Returns section.
Our mail order service will be operating and dispatching orders as normal, however delays can occur. Significant delays are expected for international deliveries, due to restrictions placed on UK air travel and in multiple countries. Please visit the link below for further information regarding your country.
UK Standard Postage - £4.00
UK Next Day Delivery* - £7.00
Free UK Standard Postage On Orders Over £75
International Delivery Charges:
Ireland - £8.00
Europe - £8.00
Rest of World - £12.00
Despatched by Royal Mail Special Delivery. Order must be placed by 2pm and will be received the following working day by 1pm.
All UK parcels sent via Next Day Special Delivery must be signed for: it is the customer's responsibility to make themselves available for delivery. Subsequently if parcels have to be re-sent an additional postage fee may be incurred.
All orders placed after 2pm on Fridays will be processed but not despatched until Monday 5pm and will be recieved the following working day by 1PM.
When you have completed your order you will receive two emails from us.
One to confirm your order and a further email to confirm when your order is ready to be collected from your chosen location at either The Hornets Shop at Vicarage Road Stadium or the Watford FC Shop at the Watford Intu Shopping Centre.
When you collect your order we require a copy of your order confirmation or ready for collection email.
Orders placed before 9AM will be available to collect from 12PM the following working day.