RETURNS

Returns/Exchanges

Items should be returned to us within 28 days of delivery in their original packaging along with your order confirmation sheet to receive a full refund of the price you paid for the item.

All parcels must be sent to us via recorded delivery at the customer’s own charge as we will not accept responsibility for lost goods.

Please make a note in the notes section of your order confirmation sheet whether you would like a refund or exchange.

Post the item and returns note by recorded delivery to the following address:

Return Address

The Hornets Shop
Vicarage Road
Watford
HERTS
WD18 0ER

Please allow up to 5 working days for this to be processed. 

You may also exchange or refund your goods at The Hornets Shop located at Vicarage Road Stadium. All items must be returned in a new condition, with original packaging, and within 28 days. You must bring proof of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with. This does not affect your statutory rights.

DVDs, CDs, jewellery, underwear, swimwear, hats and socks purchased through the Online Store will only be exchanged if deemed to be faulty.

Faulty/Damaged Items

If your item has arrived faulty, please return this to us for a full refund of the cost paid. We can reimburse the cost of postage paid by the customer if they include a proof of sending receipt.

Personalisation

Personalised items may only be accepted for return if the personalisation is incorrect or if the item is faulty. If a player leaves the club or changes his number whilst at the club, we are unable to provide a refund or exchange. Please ensure you have ordered the correct size at the time of ordering as this will not be a valid reason for a refund. Please see our Printing Disclaimer for further information.